People don’t buy the sleep number bed because of bad reviews. So along with the pros, customers should also view the cons.
Some unsatisfied consumers have complained about Select Comfort sleep number beds. Many people enjoy the beds and sleep well, but it isn’t a bed that suits everyone. If you’re thinking of buying a sleep number bed, make sure you read this article to see if you can handle the possible negative aspects of ownership.
Trench in the Middle of the Bed
Most beds with two air chambers, suitable for two people, have a trench effect in the middle. It is one of the leading sleep number bed complaints because trying to stay away from the center without falling off the bed proves highly uncomfortable. Also, forget cuddling or sleeping right next to your partner. If you have different settings, there is a definite trench feeling.
Select Comfort does try to remedy this problem if people call and complain. They suggest a foam support filler that goes in the middle of the bed. But, of course, the buyer must pay shipping. So sometimes, this wedge doesn’t even help anyway.
Faulty Bed Air Pump
Many customers complain of faulty air pumps on their sleep number beds. Complaints on the Consumer Affairs website go on and on about failing pumps and replacement pumps sent to homes that don’t work. One customer said he was on his third air pump after only four years of ownership.
Sleep Number Bed Warranty
Select Comfort offers a 20-year warranty on their sleep number beds. What customers don’t realize, however, is that it is only a 100% warranty for the first two years. After two years, it becomes a prorated warranty, and customers must pay a portion, sometimes a substantial part, of the bill. For example, if you have to replace air pumps frequently, that could cost a couple of hundred dollars.
The prorated warranty wouldn’t seem bad if all the employees kept their customers well informed. Unfortunately, many customers complain that the 20-year warranty is expressed as a wonderful, “all parts replaced at no cost to you” type of plan. Although the paperwork sounds like the warranty policy, some say the wording lies way behind the material and is not apparent to consumers.
This article is dedicated to the Select Comfort sleep number bed complaints. It only talks about the negatives because that is the article’s topic. While there are arguably many benefits to sleeping number beds, those positives are entirely for another piece. Before making such a significant bed purchase, consumers should educate themselves.